Privacy Policy for Text/Email Communication
Ascend Health and Wellness understands that we live our lives in email and text and that these might be the most convenient ways for us to communicate with you about our services, account updates, and scheduling your appointments. Ascend Health and Wellness also understands that the information you share with us is sensitive and we take the privacy and security of your personal health information very seriously. We want to strike the right balance for you.
Communication will always primarily be via your HIPAA-compliant patient portal. We will send you emails and texts regarding your appointments, and accounting/billing updates if you OPT in via web form or text START to the office line at 980-250-0738. Please note that sending this information over unencrypted email or by texting creates the potential for unauthorized parties to intercept your information. Similarly, if someone else has access to your email account or phone they may see this information. These kinds of unauthorized access can allow someone to know you are receiving health care services and, in extreme cases, with other information that may be available about you from other sources, leading to medical identity theft. We will only share your information if you give written or verbal consent to.
All PHI is limited to your HIPAA-compliant Patient Portal. In addition, if you provide a google review, or testimonial, on the internet or another social media platform, you are providing your own consent for that information to be shared whatever it may entail. This practice will not violate any Privacy, Confidentiality, or HIPAA rights on behalf of the patient regardless of what you decide to share on your own accord.
SMS Terms of Service
By opting into SMS from a web form or other medium, and by texting START to the office line at 980-250-0738, you agree to receive SMS messages from Ascend Health and Wellness. This includes SMS messages for account notifications related to payments, and scheduling changes or requests. SMS consent is not shared with third parties. Message frequency varies. Message and data rates may apply. See privacy policy at www.ascendhealthwellness.com/privacy-policy. Message HELP for help. Reply STOP to any message to opt out.