Frequently Asked Questions

Ascend Health and Wellness is a membership-based practice. Membership is required for treatment and ongoing care, but there is no obligation to join after your initial evaluation. Membership only begins when you and your provider decide that treatment is the best plan moving forward.

We do not accept any forms of insurance.

If you have insurance and receive out of network coverage, our fee schedule may not accurately reflect the reimbursement codes on detailed receipts. This may affect the amount you are responsible for.

The initial consultation fee is $99. This fee covers your time with the medical provider to discuss your concerns and review or order any labs that may be appropriate.

There is no obligation to continue care or start a membership after your consultation.

The base monthly recurring membership fee for TRT is $119 per month. It includes all follow up office visits, communication and support between appointments with your provider and clinical staff, medication administration training, injectable testosterone up to 200 mg per week, estrogen blockers, and injection supplies.

Labs are not included. Your recurring membership fee may vary depending on your medication or the dose required. Any differences will always be discussed with you up front. Treatment options outside of testosterone replacement have different monthly rates based on the treatment plan.

Membership does not begin until you and your provider decide to move forward with treatment. If medication is prescribed that day, your membership will be prorated for the remainder of the billing cycle and restart on the 1st or 15th of each month, whichever is later.

Please cancel at least 1 business day (24 hours) in advance so we have time to fill your appointment slot. Regular attendance supports successful medical management.

If you miss an appointment, it is your responsibility to reschedule for appropriate continuity of care.

You may cancel your membership at any time without giving a reason. We do not require annual contracts or an obligation to continue care if you change your mind.

If you cancel within 30 days of your next billing cycle, you will be charged your last monthly membership fee upon cancellation.

This fee is waived for patients who have been under our care for greater than 12 months.

There are no refunds.